Occasionally, attendees will have two or more accounts under their name in an Attendee Interactive event site. This is almost always due to error. To consolidate them, follow these steps:
From the Admin, hover over the People menu and click List Duplicates
The system will search all people for a match of First Name, Last Name, and/or Email. Click Merge Duplicates next to the records you wish to merge
You will see two options: Primary Record and Consolidate
- Consolidate: these are all the records that will be consolidated into the primary record. All scheduled activities will transfer to the primary record. All contact information will be deleted.
- Primary Record: all scheduled activities and contact information will be kept. This is the record that the contact will log-in with. The account with the most complete and updated contact information should be made the primary record.
This knowledge article provides information on specific Attendee Interactive features. To ensure continuity with documentation and product functionality, Attendee Interactive reserves the right to amend or update this knowledge article as needed. For more information, reach out to Attendee Interactive Support.